Enterprise Performance Management
Your success is our only goal. We view the successful implementation, adoption, use and support of the system as our responsibility, and provide the tools and processes to ensure we are all aware of the advancement and evolution of the Customer Success Program, throughout the solution life cycle. Emageon recognizes the importance of meeting your business objectives, quantifying the value we bring, and demonstrating it through standard and customized reporting.
Emageon’s Enterprise Performance Management Services include quarterly and annual reporting of:
- System performance metrics such as percentage uptime, storage capacity and projected utilization
- Operational performance metrics such as radiology technologist productivity and studies read per radiologist
- Financial performance metrics, such as return on investment, cost per study, and value based comparisons to film/analog workflow.
Emageon also can provide revenue mix analysis services, using combined data from your hospital information system and Emageon imaging data, to understand and prioritize key equipment and physician revenue producers for your hospital. This analysis can provide critical data for capital and technology investment planning initiatives.
These reports are all designed with your specific business objectives in mind, and are tailored to demonstrate the investment value we have helped you bring to your organization through our solution.
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